Woman gets £25,000 payout after dentist ‘left her in agony and ruined Christmas’

A young woman has received a £25,000 payout from a dentist she claims left her with "never ending" tooth problems that caused "excruciating pain".

Chloe Kimberley Hands, 22, from Cheltenham, unnecessarily lost a tooth after failings from the town’s Hewlett Road Dental Surgery in 2014, it is alleged.

The practice has been under new ownership since November 2017 and its current management has no association with this case.

But Chloe says she had a Christmas ruined back in 2014 when pain and sensitivity allegedly after work done by the surgery back then made her unable to eat her lunch.

Chloe started having toothache and went to see Dr Andrew Holliday in February 2012, it is reported.

He gave her a filling and her pain subsided temporarily, Gloucestershire Live reports.

But in April 2014, Chloe says she went back after the painful sensation returned.

“I went to see Dr Holliday again and he told me my tooth had fractured and that he needed to fit a filling,” she said.

“But unfortunately, it didn’t make a difference. The excruciating pain continued.

"I didn’t know what to do. After all, I’d seen Dr Holliday and trusted he knew what he was doing.

"I just thought I must have weak teeth or something.”

Chloe’s dad convinced her to get a second opinion and she was told several of her teeth would need root canal treatment or to be taken out, while two teeth were decayed, it is claimed.

“It just seemed to be never ending and the pain kept getting worse," she said.

"Eventually another dentist told me one of my teeth couldn’t be saved and needed to be extracted immediately. It made me so anxious and tearful, I was dreading it.

"At 18, I was far too young to be having a tooth extracted. I didn’t know what people were going to think.

"I had to make an appointment on Christmas because my teeth were even sensitive to air.

“The pain then got so bad that I had to have an emergency appointment on Christmas Eve 2014, so Christmas that year was ruined because I couldn’t eat.

"The whole thing was ridiculous.”

Chloe Hands successfully pursued a claim with the help of specialist dental negligence solicitors, the Dental Law Partnership.

“The distress and pain our client experienced was completely unnecessary," said their representative Kyle Padley.

"If the dentist had carried out adequate treatment in the first place, all of her problems could have been avoided.”

Although the dentist did not admit liability, the case was successfully settled in November 2018 and the dentist had to pay £25,000 in an out of court settlement.

Spokesman for Hewlett Road Dental Surgery, Nish Patel, said the practice has been in their ownership since November 24, 2017.

He told: "I remember personally during the first three months covering reception from 7am until 10pm on numerous occasions so that patients could be listened to and raise any issues, even though we had limited records.

"We are fortunate that we have such supportive and caring patients and we will continue to work even harder to further build on the last 12 months."

Dr Holliday has been banned from working as a dentist since February 26, 2018.

Then the suspension was extended for a further 12 months during a review hearing on September 7, 2018, by the Professional Conduct Committee for the General Dental Council.

A report by the Care Quality Commission found the surgery was not safe or well led when he was running it.

He said at the time that he was no longer responsible because he did not own the business any more.

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