![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/NINTCHDBPICT000807802873.jpg\")
<\/p>\nTHE best package holiday companies have been revealed, with others not providing as much as holidaymakers would like from their all-inclusive deals.<\/p>\n
In fact, some people are regularly having to fork out extra for food and drink, which should be included in the price of the holiday.<\/p>\n
<\/p>\n
A study by consumer champions Which? who surveyed nearly 2,000 holidaymakers about their experiences of all-inclusive holidays in the last two years, revealed who were the best companies to book with.<\/p>\n
At the top of the table was Jet2holidays, which took top spot with an impressive customer score of 82 per cent. <\/p>\n
It scored four stars for value for money, transportation, organisation, how well the description matched the reality and crucially, for customer service.\u00a0<\/p>\n
Respondents' reviews were glowing, with one holidaymaker telling Which?: "The package included everything we needed and desired."<\/p>\n
Most travellers found everything they expected, with almost nine in ten (86%) reporting that local alcoholic drinks were included, and almost eight in 10 (78%) finding snacks available at no extra cost.<\/p>\n Luxury operator Kuoni came a close second, with a customer score of 81 per cent. <\/p>\n Though it also claimed a raft of four-star ratings, including for customer service and included benefits, while it was rated three-stars for value for money.<\/p>\n Nonetheless, customers were generally impressed with their holiday experiences, with multiple respondents praising the excellent customer care.<\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n Over-50s firm Saga came third, with an overall customer score of 80 per cent.<\/p>\n However, not everyone is getting good value for their all-inclusive packages, with some routinely spending hundreds of pounds extra on meals, booze and soft drinks.<\/p>\n Some survey respondents said they ended up paying an extra \u00a3258 a week on average for extras both inside and outside the resort.<\/p>\n More than one in ten people reported having to pay extra for local soft drinks on their \u2018all-inclusive\u2019 break, while almost a fifth of people reported having to pay extra for snacks.\u00a0<\/p>\n Just 79 per cent of respondents reported having local alcohol included, while only two-thirds of holidaymakers (67%) found cocktails were included in their package.<\/p>\n As few as 51 per cent said they could get a bottle of wine at no extra cost on their holidays.<\/p>\n Among the worst offenders were Expedia, with their all-inclusive travellers spending the most on extras.<\/p>\n The average reported spend on their holidays was \u00a3165 per week in the hotel\/resort, and \u00a3228 outside of it.<\/p>\n Around four in ten (44%) Expedia customers reported local alcoholic drinks were included, dropping to a quarter (25%) for branded alcohol.\u00a0<\/p>\n Even local soft drinks were missing for many – just under three in ten (29%) reported having to pay extra for these.\u00a0<\/p>\n Elsewhere, the worst performing company overall was\u00a0Lastminute.com\u00a0with a customer score of 63 per cent. <\/p>\n Though it scored three stars for value for money, it managed no higher than two stars in any of the remaining categories, including customer service, accommodation and included benefits.\u00a0<\/p>\n Their customers spent an average of \u00a3128 in the resort, and a further \u00a3238 outside on extras.<\/p>\n Just under two in five of their customers (39%) reported local alcoholic drinks were included, and less than a third (32%) could access branded alcohol at no extra cost<\/p>\n Rory Boland, Editor of Which? Travel, said: \u201cWhen budgets are tight, all-inclusive holidays surge in popularity, seemingly offering people a straightforward way to keep holiday costs under control with food, accommodation and drinks all wrapped into the price.<\/p>\n \u201cHowever, our latest research has found that some all-inclusive holidays are far from being \u2018all in\u2019, with some unfortunate guests finding that even basic items like soft drinks weren\u2019t included.<\/p>\n "If you\u2019re thinking of going all-inclusive for your next getaway, it\u2019s worth taking the time to research what\u2019s on offer – check the terms and conditions carefully to see what\u2019s included, and read reviews from other guests to make sure you won\u2019t be left out of pocket\u201d<\/p>\n![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/a1ypd9-eastern-end-bavaro-beach-469394101.jpg\")
<\/picture>SUN-SATIONAL <\/span><\/p>\nCheapest Caribbean island for all-inclusive hols – with direct flights & 29C<\/h3>\n
![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/JB-COMP-TRAVEL-1.jpg\")
<\/picture>SEAS THE DAY! <\/span><\/p>\nThe 6 cruises to book for New Year – from island hopping to Caribbean trips<\/h3>\n
Most read in News Travel<\/h2>\n
![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/2008-groupe-eurotunnel-sa-operator-809424417-1.jpg\")
<\/picture>TRAVEL CHAOS <\/span><\/p>\nEurostar cancels ALL trains to and from London as French strike sparks mayhem<\/h3>\n
![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/newspress-collage-uwalj545m-1703150853132.jpg\")
<\/picture>AIR WE GO <\/span><\/p>\nLittle-known airline launching new flights to Europe from the UK<\/h3>\n
![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/tail-fins-three-british-airways-789379721.jpg\")
<\/picture>BA-RGAINS <\/span><\/p>\nBritish Airways ‘biggest sale of 2023’ has city breaks & beach hols from \u00a3149pp<\/h3>\n
![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/02\/2020-schoenefeld-germany-countries-across-639125127.jpg\")
<\/picture>FLIGHTMARE <\/span><\/p>\nAirline to scrap all flights from popular UK airport next year<\/h3>\n
Read more on The Sun<\/h2>\n
![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/use-21-days-issue-use-860972642-1.jpg\")
<\/picture>![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/newspress-collage-z9d3hwqyn-1703085439218.jpg\")
<\/picture>![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/12\/woman-choosing-food-breakfast-hotel-842864717.jpg\")