B&Q issues urgent warning over fears Cooke & Lewis dishwasher could overheat and catch fire

B&Q customers who've bought a Cooke & Lewis dishwasher from the DIY chain are being warned to stop using it over fears it could overheat.

Shoppers should also unplug it from the power socket as it may result in a fire otherwise.

The safety warning applies to the model "CLDW451W-C/ DI6014" with the barcode 5052931055623, which was sold between 2012 and 2017.

A statement on B&Q's website said: "B&Q has identified a safety concern with the dishwasher, where components may overheat and result in a fire.

"We are advising customers to unplug and not use the appliance.

"If you have purchased one of these dishwashers please stop using it immediately, unplug it from the power socket and contact the helpline for assistance."

Your product recall rights

PRODUCT recalls are an important means of protecting consumers from dangerous goods.

As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.

But it's often left up to supermarkets to notify customers when products could put them at risk.

If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.

When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don't there is no way of contacting you to tell you about a fault.

If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.

They should usually provide you with more information and a contact number on its safety notice.

In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.

You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.

Customers can reach the retailer's customer services on 0300 303 4482.

This is available Monday to Friday 8.30am-8pm, Saturday 9am-5pm and Sunday 10am-4pm.

When you ring the helpline, you'll be given the option of a free repair or replacement but you can't get a refund.

The dishwasher has been withdrawn from sale at the retailer, but it hasn't yet told us how much it cost nor how many were sold. We'll update this article if we hear back.

A spokesperson for B&Q told The Sun: "Customer safety is of paramount importance to us.

"Due to the potentially serious nature of the risk and our commitment to safety, we urgently advise customers to stop using the appliance immediately."

The safety warning comes just a month after B&Q told shoppers to stop using their Whoosh fans as there were concerns that the blades could break off and injure you.

Around the same time, Argos also issued a safety warning over hundreds of Bush ovens that could catch fire.

While last month it issued a similar alert over Bush tumble dryers.

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