Disabled people reveal their high street shopping bugbears

From thumping music to being forced to try on clothes in the STOCK ROOM, disabled people reveal their biggest high street shopping bugbears

  • Brits have been sharing biggest obstacles when it comes to high street shopping
  • Most common problem was ‘tiny’ changing rooms, difficult for wheelchair users
  • Shockingly, some reported being forced to change in rooms filled with stock 

Finding the perfect pair of jeans can be an arduous task, but for disabled shoppers it can come with a whole new set of problems.

Now, dozens of people have taken to Twitter to reveal their biggest bugbears when it comes to high street shopping – and what stores can do to be more accessible.

The most common problem was ‘tiny’ changing rooms, making trying on clothes almost impossible for wheelchair users and those with carers.

Shockingly, some reported being forced to change in the stock room, with others complaining the accessible changing rooms were filled with clothes.

Dozens of people have taken to Twitter to reveal their biggest bugbears when it comes to high street shopping – and what stores can do to be more accessible (file photo)

Others cited harsh lighting, ‘awful’ loud music and illegible card readers among their biggest obstacles when it came to clothes shopping.

The discussion was kicked off by Frances Ryan, who asked her followers: ‘What would make clothes shopping more accessible for you? 


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‘Are there any shops you particularly love for getting it right?’ 

She was soon inundated with dozens of responses, with a number of shoppers praising budget retailer Primark for their spacious changing rooms, low tills and disabled checkouts.

One user complained that the amount of time allowed for postal returns wasn’t long enough for people who struggled to get to the post office.

Talking point: The discussion was kicked off by Frances Ryan , who asked her followers: ‘What would make clothes shopping more accessible for you?’ and was flooded with responses

Others noted that single-sex changing rooms could be problematic for people who needed their partner to help them try on clothes.

Michael D. Thing wrote: ‘I wish my wife could come in to help me when I try on shorts or pants so that I don’t topple over.’

One shopper said she’d like to see more places for people to sit when they need a rest or are in pain from hours of traipsing around stores. 

Some users noted that single-sex changing rooms could be problematic for people who needed their partner to help them try on clothes

One partially sighted woman wrote: ‘As visually impaired I wonder why don’t banks and shops standardise more legible styles of card reader?’  

Others pointed out that it was rare to find images of people sitting down when modelling clothes online, while mannequins rarely show disabilities that will affect clothing. 

One woman said it was near impossible for her to navigate narrow aisles in her wheelchair.

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