A gran has been unable to have a shower or bath for 10 months because of low water pressure.
Jennifer Francis, 59, has hit out at Severn Trent for failing to fix the problem.
She says it has caused her anxiety and stress.
The carer told Birmingham Mail she washes by boiling water in a kettle, carrying it upstairs to her bathroom, pouring it into a bowl and patting herself down using a flannel.
She brushes her teeth using a bottle of water and has to manually fill the toilet cistern using stored water at her privately-owned home in Winson Green, Birmingham.
But Severn Trent claims the problem is coming from a leaking private pipe on a nearby council property which they are trying to get access to.
"It’s a nightmare. I'm a proud, private person and do not want to ask anyone for help. I’m suffering mentally. I’m scratching my arms and legs," Miss Francis said.
"I’m thinking all the time, when am I going to get water? When is this problem going to get sorted?
"My grandkids would come and stay over but now they can’t.
"I can't turn on the central heating because the pressure is low, I just wrap myself in duvet and stay in my bedroom.
"I cannot cook because I’m scared of the water running out. Sometimes I just eat at work. I used to cook a lot m- nothing beats your own food, your own bath and your own toilet."
The trouble started last December when the water started running low in the bathroom.
Miss Francis spent nearly £200 on a new shower unit, thinking that would solve the issue but it didn’t.
She then contacted Severn Trent who sent out various workers to look at the problem. But the company claims it has been unable to gain access to the council property to look at the pipe.
The care worker added: "I kept ringing and ringing them and nothing. They just kept saying they were trying to get in the house concerned and they couldn’t.
"I decided I had had enough so I contacted the Consumer Council for Water but they could not do anything until Severn Trent had gone through all the steps.”
Miss Francis submitted a formal complaint on October 3.
She has since heard that the problem has been caused by a leak on the private pipe which feeds all the nearby homes.
Chaman Lal, councillor for Soho and the Jewellery Quarter, said: "The housing manager sent a team of plumbers to check the property for leaks and there’s no problem which makes me angry.
"Severn Trent don’t know what they are doing or do not want to know. This is appalling."
A spokesman for Severn Trent said: "We’re really sorry for the problems Ms. Francis has experienced over recent months with her water supply. We understand that long periods of low water pressure must be extremely frustrating for her.
"Our engineers have been out to investigate the cause a number of times but, unfortunately efforts to fix the problem have proved to be complicated.
Source: Read Full Article