Royal Mail scam alert: Customers panic at hoax email ‘How do I report this!’

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With Christmas just next month, many people will start sending out gifts and Christmas cards. However, such a busy time can cause people to fall into the tracks of scams. Royal Mail customers have taken to Twitter to share how they have been affected.

Customers who use Royal Mail to send their letters and packages should be aware of different scams that are circulating.

One scam email circulating sees fraudsters purporting to be from Royal Mail, and that they have an undelivered letter for customers, and in order to receive it, they must pay £1.99 extra.

Taking to Twitter to share their experience, one user wrote: “UK residents – please keep an eye out for a scam email claiming to be from @RoyalMail asking for £1.99 to redeliver a letter.

“As usual some nasty people are after your card details. It all looks very authentic, so please warn your friends and family, especially the vulnerable!”

The scam was first flagged by Wycombe District Neighbourhood Watch in Flackwell Heath, after a village resident received the letter.

The neighbourhood watch website explained: “The resident was sure that this low value transaction was not unreasonable and provided personal and card details to support the payment.

“However, the resident had second thoughts and realised that this action was unwise.

“They contacted the relevant fraud department and cancelled all cards before any damage had been done!”

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Another Twitter user said they thought they had been targeted by a scam but were unsure what to do about it.

The Tweet said: “I need to report suspected brushing scam. How do I do this? Website doesn’t have a fraud reporting option.”

Sometimes scams are very hard to spot and a statement on the Royal Mail website explains how to avoid it.

It reads: “If you’re moving home, Action Fraud recommends using a Redirection to reduce the risk of identity fraud. They recommend redirecting mail from your old address to your new address for at least a year.

“If you hold power of attorney for somebody, you can apply for a Redirection on their behalf. You can do this if you believe they’re a victim, or are vulnerable to being a victim, of scam mail.”

For those who think they may have been affected by a Royal Mail scam, there are things they can do to find out whether it is a hoax or not.

A Royal Mail spokesperson said: “Royal Mail Group takes a serious approach to scam mail and understands the upset that it can cause households across the country, including vulnerable people.

“We urge any members of the public who believe they or a family member is receiving scam mail can report it to our dedicated helpline on [email protected], or 0800 0113466.

“Alternatively, they can contact Action Fraud on 0300 123 2040 or visit their website and use their online reporting tool.”

The Royal Mail website also has a section on different email, text and Facebook message scams that customers should be aware of.

Customers who think they have been subjected to a scam should not click on any links or enter any personal details at all.

Another Twitter user took to the site to share another scam that they received via text message.

The Tweet read: “Be careful & check your orders carefully. My @amazon order was being delivered by @RoyalMail yet I received a text supposedly from @UPS re: an unpaid customs fee. The Package has since arrived, yet the fake UPS website still shows delivery as pending & awaiting payment.”

The delivery company replied via Twitter helping the person out but there is also a section on their website on how to detect and report suspected fraud.

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