Britain’s most unpopular train stations revealed

Britain’s most unpopular train stations revealed, with ‘bomb site’ and ‘third world’ Glasgow Queen Street ranked the worst

  • Only 58% of passengers who use Queen Street station say they are satisfied 
  • Second most unpopular station is the one serving Gatwick Airport
  • Others with low passenger satisfaction scores are Clapham Junction and Oxford
  • The most popular station in Britain is London’s King Cross followed by St Pancras

The most unpopular railway stations in Britain have been revealed – and Glasgow Queen Street has been branded the worst, new figures show.

Only 58 per cent of passengers who use the Scottish station say they are satisfied with the city centre terminal, according to Transport Focus data, with some calling it a ‘bomb site’ and ‘third world’.

The second worst score was given for the station serving Gatwick Airport (66 per cent), followed by Oxford (67 per cent) and Clapham Junction (69 per cent).

 Glasgow Queen Street railway station, which has been branded the most unpopular in Britain after a passenger satisfaction survey

Also among the bottom 10 were London Victoria (72 per cent), Hull (73 per cent) and Cardiff Central (75 per cent).

Meanwhile the top four stations have all undergone major refurbishments in recent years – London King’s Cross (96 per cent), London St Pancras (95 per cent), Birmingham New Street (92 per cent) and Reading (92 per cent).

Independent watchdog Transport Focus surveyed more than 28,000 passengers, with 56 stations where at least 100 people responded included in the ranking.

The survey, which was obtained by the Press Association, was conducted between September and November last year, shortly after a £100 million modernisation project began at Glasgow Queen Street.

The second worst score was given for the station serving Gatwick Airport, pictured, which only received a satisfaction score of 66 per cent 

Nine months into the work, some passengers are still unhappy with the station’s condition.

Cameron MacIntosh, 32, a sales adviser from Stirling, said: ‘The station is an absolute bomb site at the moment.

‘It really looks like a place from the third world. I try and avoid it.’

John McInnes, a 46-year-old technician from Cumbernauld, commented: ‘I hope they are going to finish it because it looks a disaster just now.

‘It’s embarrassing bringing friends or relations here. They can’t believe the mess of the place.’

And Receptionist Margaret McGinley, 36, from Larbert, said: ‘It will look bad for a while, but I think it’ll be amazing when they’ve completed the renovation work.’

The Abellio ScotRail-operated station was used by 15 million passengers in 2016/17, making it Scotland’s third busiest station.

The most highly rated station is King’s Cross in London with a satisfaction score of 96 per cent

The second most popular station is London St Pancras, which is also the London Eurostar terminal 

One Gatwick Airport passenger who responded to the survey reported that the West Sussex station is ‘small and cramped’ with ‘long queues for tickets and overcrowding on platforms’.

Another described it as an ‘appalling welcome to the UK’.

Other critical respondents include one who claimed London Victoria is ‘grubby for what should be a flagship station’, and another who bemoaned the platforms at Cardiff Central for being ‘very run down’.

Transport Focus chief executive Anthony Smith said: ‘While Glasgow Queen Street is being redeveloped it’s vital that the ScotRail Alliance continues to talk to passengers about the improvements and makes sure staff are on hand to help.

‘Investment in stations can improve passengers’ satisfaction when targeted at features which make a difference to their experience.

‘Passengers’ top priorities for stations include arrival time information, waiting rooms and the overall look and feel of the station.’

A spokesman for the Rail Delivery Group, which represents the rail industry, said: ‘As part of the partnership railway’s long-term plan, and to deliver on our commitment to boost local communities, we’re investing to improve 178 small and medium-sized stations right across the country.’

SATISFACTION RATINGS AT 56 BRITISH RAILWAY STATIONS 

 1. London King’s Cross 96%

2. London St Pancras 95%

3. Birmingham New Street 92%

4. Reading 92%

5. London Marylebone 91%

6. Liverpool Central 91%

7. Beaconsfield 91%

8. Sheffield 91%

9. Manchester Piccadilly 91%

10. Glasgow Central 91%

11. London Blackfriars 91%

12. York 91%

13. Edinburgh 90%

14. Newcastle 90%

15. Amersham 90%

16. Leicester 89%

17. Newark North Gate 89%

18. London Paddington 88%

19. Heathrow Terminals 1,2,3 88%

20. London Fenchurch Street 88%

21. Richmond (Surrey) 88%

22. Bath Spa 88%

23. Heathrow Terminal 5 88%

24. Liverpool Lime Street 87%

25. High Wycombe 87%

26. Leamington Spa 87%

27. Cambridge 87%

28. London Liverpool Street 87%

 29. Nottingham 86%

30. Milton Keynes Central 86%

31. Peterborough 86%

32. Derby 85%

33. Moorfields 85%

34. Leeds 84%

35. Brighton 83%

36. London Charing Cross 83%

37. London Bridge 81%

38. Chester 81%

39. St Albans 81%

40. London Waterloo 81%

41. Bristol Temple Meads 81%

42. London Euston 81%

43. London Cannon Street 79%

44. Coventry 77%

45. East Croydon 77%

46. Stratford (London) 76%

47. Cardiff Central 75%

48. Hull 73%

49. Highbury And Islington 72%

50. London Victoria 72%

51. Wimbledon 71%

52. Barking 70%

53. Clapham Junction 69%

54. Oxford 67%

55. Gatwick Airport 66%

56. Glasgow Queen Street 58%

Source: Transport Focus 

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