Disabled American Airlines passenger forced to spend night in an airport after flight cancelled

Olimpia Warsaw had flown into Illinois to attend a relative’s funeral and after the service she was to catch a flight back home to Michigan, her son Claude Coltea said.

Olimpia, who has trouble communicating and walking due to Parkinson’s and diabetes, uses a wheelchair.

Claude told told CBS Chicago that he took his mother up to her flight gate and spoke to the agent there to confirm his mum would be taken care of.

He said: “I walked with [my mum] all the way to her gate [and] I confirmed with the gate agent that the flight was on time.

"Everything was ok. She said, ‘Yup, all’s fine. We’ll take good care of your mum’.”

However, Olimpia did not make it back to Detroit that night.

According to Claude, the airport porter assigned to his mother by the airline offered her a hotel room for the night after her flight was cancelled.

However, they would not take her to the hotel and, due to her trouble communicating, she could not find transportation, CBS reported.

The porter then left her at the airport after his shift ended, the outlet reported.

After Olimpia did not arrive in Detroit, her family began calling American Airlines and the airport to track her down. Hours later, security found her still in the wheelchair and same clothes she had been wearing the previous day.

The family is now looking for answers from American Airlines as to how their mother was left.

American Airlines said in a statement to Fox News they have launched an investigation into the matter.

“We are very concerned about this, and have launched an investigation with our Chicago team and the vendor we utilize that provides wheelchair services at Chicago O’Hare.

“We have spoken with the family multiple times, and met with them both in Chicago and Detroit yesterday. Our team has already refunded back the fare for this trip,” the statement read.

The airline confirmed to Fox News the woman was offered a hotel voucher, but are looking into why she was not transported there.

This is not the only problem the family said Warsaw had with the airline during the trip. American Airlines reportedly lost her luggage on the flight in, forcing her to miss part of the funeral while she went to get clothes to wear.

This article was originally published by Fox News and was reproduced with permission.

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