A YOUNG girl was banned from boarding her flight with her family due to confusing rules enforced by airport staff.
Eight-year-old S'naia was flying with her uncle Dex Clarke and her cousins from Jamaica to Toronto to see their family.
Her mum, Simone, said she knew her daughter needed a consent letter, seeing as she wasn't travelling with her parents.
She told local media: "I hand-wrote the letter. I put in my contact information, email address, my telephone number and I signed the letter."
While they had no problems flying out with the letter, they were stopped on their flight back – and were banned from boarding by Air Canada.
Dex said: "I proceeded to give him the same letter I used upon entry. Before even reading it, he looked at it saying ‘no this needs to be certified'."
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Staff then said that S'naia could not board the flight with him unless he had a certified consent letter from her parents or guardian.
Dex said he was forced to call his sister to pick up S'naia, and said he was offered no help and had to board his flight with his kids, leaving her behind.
The family had to pay an extra CAD$175 (£114) for the certified letter, while she stayed in Toronto for another week before flying back to Jamaica by herself.
Dex said while he understood the need for the letter, which is to prevent child trafficking, he called it "traumatic" for his niece.
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According to the Canadian government website, a certified consent letter is not required but is "strongly recommended" to avoid officials questioning its authenticity.
While Air Canada didn't comment on the case, they confirmed that child passengers need a "parental consent letter […] signed and dated".
Sun Online Travel has contacted Air Canada for additional comment.
There are similar rules in the UK for kids flying with adults who are not their legal guardians or have a different surname.
Travel consent letters demonstrate that the child in question has permission to travel abroad from parents who aren't accompanying them.
They're especially useful in situations where the parents are divorced or separated, and one parent wishes to take the child on holiday.
While they aren't legal requirement in the UK, they are likely to be requested by immigration when entering or leaving a foreign country.
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