Ryanair warns passengers that its website and mobile app are closing for 12 hours from 5pm on Wednesday while it upgrades them
- The online services will be closed from 5pm on Wednesday to 5am on Thursday
- Passengers will be unable to check-in, book flights or change existing flights
- Affected passengers will be notified and can check-in for their flight on Tuesday
Ryanair passengers will be unable to check in online for a 12-hour period this week because the airline is closing its website and mobile app for an upgrade.
The no-frills carrier confirmed today that its online services will be closed from 5pm on Wednesday, November 7, until 5am on Thursday the following day.
During this time customers will also not be able to make new bookings or change existing ones.
Ryanair passengers will be unable to check in online for a 12-hour period this week because the airline is closing its website and mobile app for an upgrade
However, the Dublin-based carrier says it has contacted all passengers due to travel on Wednesday and Thursday via email or text message to inform them of the website closure.
These passengers will be allowed to check in online for their flight on Tuesday before the web closure takes place.
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Ryanair charges passengers £55 to check-in for flights at the airport if they have failed to do so either online or on the mobile app.
Ryanair’s Robin Kiely said: ‘As part of our continued digital development, a web closure and system upgrade will take place for 12 hours, from 17:00hrs (UK time) on Wednesday November 7, until 05:00hrs (UK time) on Thursday November 8, during which time our online check-in service will not be available.
‘Flight bookings and changes will also be unavailable during this period. Customers travelling on Wednesday or Thursday should check-in for their flight on Tuesday 6th November.
‘We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe’s largest travel website.’
News of the web closure follows chaos at the airline last week when it introduced its new luggage policy
News of the web closure follows chaos at the airline last week when it introduced its new luggage policy.
Ryanair no longer allows passengers to take a small suitcase in the hold for free, forcing them to pay a minimum of £6 for any bag that won’t fit under the seat in front.
But following widespread confusion at airports across Europe, the carrier waived some of the controversial new baggage fees.
A spokesman for the airline said: ‘While our new bag policy has come in to effect, we have briefed our gate agents to take a reasonable approach while customers get used to the new rules.’
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