Woman divides opinion after trying to get family BANNED from flight | The Sun

A WOMAN has divided opinion after she tried to get a family banned from boarding their flight.

The 20-year-old woman, who works in customer service for an airline, said she encountered the family who were trying to return home following the Yellowstone flooding.

She said the family in question, two parents and their two kids, arrived "panicky" because their 14-year-old daughter had been put in a seat away from them on a previous flight.

The woman explained: "I calmly informed them I can see what their boarding passes display and see what we can do from there.

"Lo and behold, the one daughter was astray from the family. It is company rule we cannot move around seats on a flight that does not originate from our station.

"I let them know I cannot move her to where they are sitting and all hell breaks loose."

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She said the father then started "aggressively shouting" and demanding they sit together, but she said they weren't able to change their seats at their station.

They also were not able to move their seats as they were sitting in the exit row, and their daughter was too young to sit there.

The woman added that the family "flipped out again" when they were boarding, to which the staff member told her manager – and asked for them to be denied boarding.

She asked online if she was in the wrong to try and get them stopped from their flight.

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Some people understood where the parents were coming from.

One person wrote: "Your company's rules suck. Parents shouldn't be separated from minor children. Continuing to tell them they didn't pay for their seats wasn't helpful either."

However, most were on the woman's side, saying the badly-behaved family shouldn't have been allowed on the flight.

One person joked: "At 14yrs old she would probably have been thrilled to sit two rows back and pretend that she wasn’t related to the two crazy people making a scene at the ticket desk."

The woman said they eventually got on because she "thought of the kids" who she said didn't deserve having to deal with being denied boarding.

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It's not the first time someone has divided opinion – one woman asked if she was in the wrong after she ditched her friends on holiday when their flights were cancelled.

And another passenger caused debate after they refused to give up an empty row during a flight, because they wanted to sleep.

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