B.C. 911 operators could be next to take job action as talks break down with employer

A day of labour chaos in B.C. continued to ramp up Friday as talks broke down between 911 operators and their employer.

CUPE 873-02, which represents 99 per cent of B.C.’s 911 dispatch call-takers and their support staff, said in a statement the mediated talks reached an impasse Friday.

The union accused E-Comm 911 of being unwilling to address key union concerns like low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high turnover.

CUPE 873-02 Unit Chair Matthew Bordewick said the bargaining process has revealed E-Comm is “desperately underfunded,” leading to “unacceptable” wait times.

“For an organization that provides such a critical public service, it clearly lacks the funding and resources to deliver the service,” Bordewick said.

“As a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.”

Source: Read Full Article