‘We don’t do disableds’: Pub staff turn away multiple sclerosis sufferer saying they would not serve disabled customers
- Andy Smart visited The Plough pub in Bloomsbury, London yesterday afternoon
- The comedian had gone with his sister Ros who suffers from multiple sclerosis
- He was reportedly told by staff at the pub that disabled people are not served
- Mr Smart, 59, later took to Twitter to complain, and the pub has now apologised
Pub staff yesterday turned away a multiple sclerosis sufferer saying ‘we don’t do disableds’, it has been alleged.
Andy Smart, 59, had been visiting The Plough pub in Bloomsbury, London with his sister Ros – who suffers from the neurological condition – when the incident reportedly took place.
He claims that when they arrived at the north London pub, they were told by staff at the pub that disabled people would not be served.
Andy Smart (pictured) had been visiting The Plough pub in Bloomsbury, London with his sister Ros – who suffers from multiple sclerosis – when the incident reportedly took place
Mr Smart claims that when he arrived at the pub (pictured), he and his disabled sister were told by staff: ‘we don’t do disableds’
Mr Smart, a professional comedian, that afternoon took to Twitter (pictured) to express his anger at the pub’s owners, Greene King
And so Mr Smart, a professional comedian, that afternoon took to Twitter to express his anger at the pub’s owners, Greene King.
He said: ‘This afternoon, my sister Ros, who has MS, was turned away from the The Plough, a pub on Museum Street, London WC1.
‘The phrase they used was ‘We don’t do disableds’. The manager then told her they don’t serve disabled people. Please do not use this Pub.’
Multiple sclerosis, from which his sister suffers, s a condition that can affect the brain and spinal cord. It can have a wide range of symptoms, including problems with vision and arm or leg movement.
Mr Smart’s tweet has since gone viral with nearly 600 people commenting on the issue with nearly 4,000 retweets.
Trainspotting author Irvine Welsh was among those to retweet the post.
Welsh wrote: ‘Boycott this pub and the b******s who own it. Sorry to hear that Ros was treated so badly by those ignorant people Andy.’
Others also commented on the tweet, including Liz Daws, a disabled rights lawyer.
She said: ‘Andy I’m a lawyer and run a disability rights related charity. If your sister doesn’t get this dealt with to her satisfaction make sure she gets in touch.’
Trainspotting author Irvine Welsh was among those to retweet the post. He told people to ‘boycott this pub’
Others also commented on the tweet, including Liz Daws, a disabled rights lawyer. She said that MS sufferers are automatically protected by the Equality Act 2010
While Its-Only-Mike wrote: ‘This is dreadful – hope Greene King take suitable action and make proper amends to your sister after this humiliating experience. And I hope she went to a bloody lovely pub afterwards.’
Another user added: ‘That’s illegal.’
Jean Brines commented: ‘Omg – I’m fecking raging. My hubby has MS and if someone said that to him I would cause it problems. Big time. Everyone with any decency should boycott from now on. Feckers.’
The MS Society even responded, saying: ‘We are shocked and saddened to hear that this happened to her. We can understand this will be upsetting.
‘If she needs information and support on legal and equality rights our Helpline would welcome a call.’
The Plough posted an apology online to their Facebook page later the same day saying it would like to share its ‘deepest concerns and apologies’ for the incident
The Plough posted an apology online to their Facebook page later the same day saying: ‘We are deeply concerned and worried for the thoughts shared about an inexcusable experience a group of patrons had today at our establishment.
‘We would like to share our deepest concerns and apologies for the parties involved* refusing to serve anyone based on a disability is out of the question.
‘I have discussed the incident with the team members involved thoroughly and believe there was a miscommunication which we truly apologies for.’
Greene King has confirmed an investigation was conducted into the incident, and the customer had received an apology.
A spokesman said: ‘We at Greene King and the team at The Plough are extremely saddened by what has happened and have apologised for the upset this has caused.
‘We are also following up with the customer to explain the action we are taking.
‘We have investigated the incident, including reviewing the CCTV footage of the visit and speaking to the team members on duty yesterday, as well as the pub manager, who was not working at the time.
‘We always try our best to accommodate all customer needs and encourage our teams to go above and beyond to make their pubs as accessible as possible for everyone.’
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