Xmas ‘shambles’ as kids queue for ages to meet Santa who doesn’t have beard on

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A Christmas event has been branded a "shambles" after kids had to queue for hours to meet a Santa who didn't even have his beard on properly.

Visitors to the event in Northallerton, North Yorkshire described the local festive event as "embarrassing" after Father Christmas had his beard around his neck.

Parents complained Santa arrived with no prior warning in the back of a 4×4 when no one was in place to see him arrive.

A rush to the front to see him ensued, and some kids were unable to meet him due to a lack of organisation.

Parents also said their children came away asking if they could meet the "real Santa", YorkshireLive reports.

The free event was held on Friday at Northallerton Town Hall and organised by the town council.

It has since responded to complaints saying it will have a review and publish an online survey to "establish where improvements can be made for the future".

One parent who visited with her five-year-old son said: "Overall it was a complete shambles.

"The main issues were that Santa arrived at 6.05pm with the rest of the traffic with no warning before.

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"Most people hadn't even arrived at this point. My little boy was on a ride at this point and missed him."

She added: "There were people trying to dodge traffic with their little ones in the dark.

"Santa then appeared at the town hall doors and a huge group of people were pushing and shoving to get to the front – there was absolutely no organisation at all.

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"The Santa was absolutely terrible. His outfit was falling to bits and his beard was hung down below his chin.

"One man said to the security stood next to Santa how rubbish he was and they just laughed at him.

"My little boy was really upset. We didn't get the chance to meet Santa as they ran out of presents and he knew he was a fake as he kept asking 'where is the real Santa?'"

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On a community Facebook page, one woman wrote that the event "should have been cancelled".

She went on: "A very big disappointment/embarrassment to Northallerton.

"I feel sorry for the children, tonight was something for them to look forward to after last year.

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"It would be interesting to know how many children have stopped believing."

A spokeswoman for the council said: "All those who wanted to meet Santa were able to do so.

"Nevertheless, we acknowledge that some negative comments have been posted on social media and, as always after events, we will undertake a thorough review to establish where improvements can be made for the future including an online survey of the public about the evening."

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