King Charles is hiring a new £26,000-a-year Buckingham Palace phone operator – and you’ll help answer 4,000 calls each week
- King Charles is hiring a £26,000-a-year phone operator for Buckingham Palace
- READ MORE: Prince Frederik of Denmark flies into New Zealand on a separate plane to meet Princess Mary and the twins – a month after ‘affair’ scandal
King Charles is hiring a £26,000-a-year phone operator – and they’ll help answer 4,000 calls each week.
The permanent role will be based at Buckingham Palace, in London, and involve 38 hours a week of work.
They will help answer 4,000 telephone calls that come in every week – or 208,000 a year – to the royal residence.
When the same job was advertised in 2016 in the reign of Queen Elizabeth II, the pay was only £23,000. But the number of calls coming in was almost double – 7,000 a week or 364,000 a year.
Applicants for the new job will need some previous experience working on a switchboard or reception.
King Charles (pictured with Queen Camilla in November) is hiring a £26,000-a-year phone operator
They will need basic computer skills and be a ‘confident and professional communicator.’
Job hopefuls will need to be able to work weekends. They will have to be prepared to pick up the phones between 8 am and 10 pm.
However, there are a range of perks including free lunches while working and a generous 15 per cent pension scheme. Applications for the vacancy close on 2 January.
The job advert reads: ‘It’s being part of a busy team at the heart of the organisation. It’s feeling inspired to deliver to the very highest standards, and it’s the pride in being part of a dedicated team. This is what it feels like to work for the Royal Household.
‘As a Telephone Operator, you’ll join the busy switchboard operation responsible for handling calls to the Royal residences. With around 4,000 calls every week, you’ll join a dynamic team at the heart of the Royal Household.
‘Answering and processing calls for a number of Royal residences, you will provide an efficient and friendly service to external callers, and a range of internal colleagues across multiple locations.
‘Dealing with day-to-day queries will be a big part of your role. Through structured training, you will learn to handle each call appropriately, and you will quickly become familiar with this unique and varied organisation.’
The requirements for applicants state: ‘With previous switchboard or reception experience, you are a confident and professional communicator who feels at ease liaising with a range of people.
The permanent role (pictured being advertised) will be based at Buckingham Palace, in London, and involve 38 hours a week of work
‘Customer-focused in your approach, you will be adept at helping callers and ensuring their queries are dealt with quickly and efficiently.
‘Basic IT skills are also needed so that you can navigate the computerised switchboard system, and keep accurate records of the large volume of calls received.
‘Above all, your flexible and proactive approach to work means you will enjoy working within a small and dedicated team.
‘Shifts will be scheduled on a five-week basis. Candidates will be expected to work five days out of seven and be flexible to work two weekends in every five-week period.
‘Morning shifts can start from 8 am and evening shifts can finish at 10 pm. The Royal Household also supports flexible working, both onsite and remote.’
Regarding the benefits it continues: ‘We know that to deliver our best work, we need to feel at our best.
‘That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
‘Enjoy 25 days annual leave, rising to 30 days plus bank holidays dependent on the length of time you have worked for us.
‘Our excellent non-contributory pension plan, we’ll contribute 15% and you can contribute more if you wish is highly valued by our employees, as is complimentary lunch on-site to keep you fueled throughout the day.
‘Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
‘We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
‘Other benefits include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.’
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